Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been processed, it is forwarded to our suppliers for preparation and shipment.

Shipping Time

Our products are shipped directly from our international suppliers.
Therefore, delivery times are as follows:

• 🇫🇷 France: 7–15 business days
• 🇪🇺 Europe: 7–20 business days
• 🌍 Rest of the world: 10–25 business days

These delivery times are estimates and may vary due to customs, logistics delays, or high-demand periods.

Shipping Fees

We offer free standard shipping on most of our products unless otherwise stated during promotions or special offers.

Order Shipment

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please note that tracking information may take 3–5 business days to become active.

Tracking Your Order

All orders come with a tracking number.

You can track your shipment using:

• The tracking link provided in your confirmation email
• Or our order tracking page (if available on the website)

Delays & Shipping Issues

Delays may occasionally occur due to:

• Customs clearance
• High-demand periods (holidays, sales events, etc.)
• Carrier delays

If your order exceeds the estimated delivery time, please contact us at:
📧 astenn.okosnad@proton.me

We will investigate the issue with our shipping partners and provide a suitable solution.

Order Changes & Cancellation

Orders can only be modified or cancelled within 12 hours after purchase, as long as they have not been processed or shipped.

Once an order has been shipped, no changes can be made.

Customs, Duties & Taxes

Depending on your country, customs fees or import taxes may apply upon delivery.

These charges are the responsibility of the customer and are not included in the product price.

Lost or Missing Packages

If your order has not arrived within the estimated delivery time, please contact us.

We will open an investigation with the shipping carrier.

If the package is confirmed as lost, we will offer a replacement or refund depending on the situation.

Contact Us

If you have any questions regarding shipping or your order:

📧 Email: astenn.okosnad@proton.me

We typically respond within 24–48 business hours.